The Company's engagement with local communities is governed by both national and international frameworks, including the Corporate Governance Code, the United Nations Sustainable Development Goals (SDGs), the Global Reporting Initiative (GRI), the Environmental and Social Standards of IFC and EBRD, and the UN Principles for Responsible Investment.

The sponsorship activities of the Samruk-Kazyna Group, of which JSC Kazakhtelecom is a part, are carried out through the Samruk-Kazyna Trust Social Projects Development Fund, which implements socially significant initiatives.

JSC Kazakhtelecom operates in the telecommunications industry, and its business activities do not have a significant adverse impact on local communities. Nevertheless, the Company takes into account the opinions and concerns of local communities received through its customer support services.

JSC Kazakhtelecom operates in all regions of Kazakhstan and is one of the country's major employers and taxpayers. The Company fulfills its tax obligations in full, on time, and with a high level of transparency.

The Company's contribution to local and national economies, as well as to local communities, is reflected through:
direct business activities focused on improving efficiency;
the creation of direct and indirect employment opportunities;
social investments.

JSC Kazakhtelecom recognizes the importance of contributing to the sustainable development of the regions where it operates and takes all reasonable measures to strengthen its positive impact on local communities. As one of the largest employers in its regions of operation, the Company makes a significant contribution to local labor markets. This responsible approach is embedded in the Company's Development Strategy. Direct economic value is generated through the Company's core business activities and distributed through salaries, dividends, taxes and other payments to the state, procurement of goods and services, and voluntary social investments.

JSC Kazakhtelecom is committed to providing equal access to telecommunications services for all customer groups, including persons with disabilities, elderly customers and other socially vulnerable groups. The Company continuously enhances the accessibility of its customer services, expands social support initiatives and improves service quality with due consideration of the diverse needs of its customers.

To improve access to telecommunications services for socially vulnerable groups, the Company offers a Social Preferential Tariff Plan, which includes fixed broadband Internet access, local fixed-line telephone services, unlimited nationwide calls from fixed-line telephones to fixed-line numbers within Kazakhstan, and 1,000 minutes of calls to Altel and Tele2 mobile networks.

To ensure convenient and barrier-free access to customer services for persons with disabilities and elderly customers, Kazakhtelecom has implemented accessibility measures across its Customer Service Centres and Sales Offices. In particular, customer service facilities are equipped with wheelchair ramps to provide safe and convenient access for people with reduced mobility.

The Company continues to develop an accessible and inclusive customer environment by improving the quality and accessibility of its services and ensuring equal access to telecommunications services regardless of age, health condition or physical abilities.