Sustainable Development
The company aims to establish an effective management system in the field of sustainable development.
Management approach
At Kazakhtelecom JSC, we understand that the sustainable development agenda requires close attention and joint efforts of companies in Kazakhstan and around the world, and with a willingness and a high level of involvement, we work on our contribution to achieving a sustainable future.
Improving the sustainable development system is an integral part of the Strategy of Kazakhtelecom JSC until 2024. The Company has formulated the Mission of Kazakhtelecom JSC in the field of sustainable development, which is to meet the needs of the present, preserving and expanding opportunities for future generations, to make a positive contribution to the socioeconomic development of the regions in which it operates.
By creating and implementing internal policies that regulate various aspects of sustainable development, as well as introducing the principles of sustainable development into the corporate governance structure, Kazakhtelecom JSC continues to develop the practice of corporate sustainability management.
The company strives to build an effective management system in the field of sustainable development. Kazakhtelecom JSC has developed a Policy in the field of sustainable development, which includes the main principles of the Company in this area:
Openness
Transparency
Respect
Intolerance to corruption
No Conflict of Interest
Accountability
Ethical behavior
Respect for human rights
Respect for human rights
Personal example
Stakeholder Engagement
Qualitative involvement of stakeholders is one of the most Important aspects of stable and successful development of Kazakhtelecom JSC.
The setting of the Company’s strategic goals and their fulfillment are significantly influenced by the interests and requirements of stakeholders. The values of respect and consideration of the interests, opinions and preferences of stakeholders, prompt, and frequent contact with them, as well as responsible fulfillment of the obligations assumed are key components in the development of long-term partnerships.

Kazakhtelecom JSC identifies two categories of stakeholders:

  • the immediate circle (area of close influence) includes groups of interested parties that have a material influence on the decisions taken by the Company or are affected by these decisions.
  • a long-range (area of indirect influence) includes groups of interested parties that have less significant influence on the decisions taken by the Company.
Contribution to Achieving Sustainable Development Goals
Kazakhtelecom JSC recognizes the importance of all 17 SDGs and identifies nine key goals that are especially relevant for the telecom sector, the specifics of the Company’s activities and the implementation of strategic growth directions.
Ensure inclusive and equitable quality education and create lifelong learning opportunities for all.
Relevant SDG Tasks
4.4 By 2030, substantially increase the number of youth and adults who have relevant skills, including technical and vocational skills, for employment, decent jobs, and entrepreneurship
Projects, Initiatives, and Activities Implemented by JSC "Kazakhtelecom"
  • The opening of the Corporate University of JSC "Kazakhtelecom" aimed at cooperation with educational institutions and providing opportunities for students to undertake internships at the Company;
  • More than 23,521 employees have been trained in the following areas: Leadership Academy, EX Academy, HSE&ESG Academy, Service and Sales Academy, Technical Academy, IT Academy, Qazaq&English Academy, Financial Academy, Jas Academy.
Relevant SDG Tasks
4.7 By 2030, ensure that all learners acquire the knowledge and skills needed to promote sustainable development, including, among others, through education for sustainable development and sustainable lifestyles, human rights, gender equality, promotion of a culture of peace and non-violence, global citizenship, and appreciation of cultural diversity and of culture’s contribution to sustainable development
Projects, Initiatives, and Activities Implemented by JSC "Kazakhtelecom"
  • Training events were conducted for the members of the Board of Directors to further enhance the quality of governance in the implementation of ESG standards.
Promoting sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all
Relevant SDG Tasks
4.4 By 2030, substantially increase the number of youth and adults who have relevant skills, including technical and vocational skills, for employment, decent jobs, and entrepreneurship
Projects, Initiatives, and Activities Implemented by JSC "Kazakhtelecom"
  • The opening of the Corporate University of JSC "Kazakhtelecom" aimed at cooperation with educational institutions and providing opportunities for students to undertake internships at the Company;
  • More than 23,521 employees have been trained in the following areas: Leadership Academy, EX Academy, HSE&ESG Academy, Service and Sales Academy, Technical Academy, IT Academy, Qazaq&English Academy, Financial Academy, Jas Academy.
Relevant SDG Tasks
4.7 By 2030, ensure that all learners acquire the knowledge and skills needed to promote sustainable development, including, among others, through education for sustainable development and sustainable lifestyles, human rights, gender equality, promotion of a culture of peace and non-violence, global citizenship, and appreciation of cultural diversity and of culture’s contribution to sustainable development
Projects, Initiatives, and Activities Implemented by JSC "Kazakhtelecom"
  • Training events were conducted for the members of the Board of Directors to further enhance the quality of governance in the implementation of ESG standards.
Building resilient infrastructure, promoting inclusive and sustainable industrialization and innovation
Relevant SDG Tasks
4.4 By 2030, substantially increase the number of youth and adults who have relevant skills, including technical and vocational skills, for employment, decent jobs, and entrepreneurship
Projects, Initiatives, and Activities Implemented by JSC "Kazakhtelecom"
  • The opening of the Corporate University of JSC "Kazakhtelecom" aimed at cooperation with educational institutions and providing opportunities for students to undertake internships at the Company;
  • More than 23,521 employees have been trained in the following areas: Leadership Academy, EX Academy, HSE&ESG Academy, Service and Sales Academy, Technical Academy, IT Academy, Qazaq&English Academy, Financial Academy, Jas Academy.
Relevant SDG Tasks
4.7 By 2030, ensure that all learners acquire the knowledge and skills needed to promote sustainable development, including, among others, through education for sustainable development and sustainable lifestyles, human rights, gender equality, promotion of a culture of peace and non-violence, global citizenship, and appreciation of cultural diversity and of culture’s contribution to sustainable development
Projects, Initiatives, and Activities Implemented by JSC "Kazakhtelecom"
  • Training events were conducted for the members of the Board of Directors to further enhance the quality of governance in the implementation of ESG standards.
Reducing inequality within and between countries
Relevant SDG Tasks
4.4 By 2030, substantially increase the number of youth and adults who have relevant skills, including technical and vocational skills, for employment, decent jobs, and entrepreneurship
Projects, Initiatives, and Activities Implemented by JSC "Kazakhtelecom"
  • The opening of the Corporate University of JSC "Kazakhtelecom" aimed at cooperation with educational institutions and providing opportunities for students to undertake internships at the Company;
  • More than 23,521 employees have been trained in the following areas: Leadership Academy, EX Academy, HSE&ESG Academy, Service and Sales Academy, Technical Academy, IT Academy, Qazaq&English Academy, Financial Academy, Jas Academy.
Relevant SDG Tasks
4.7 By 2030, ensure that all learners acquire the knowledge and skills needed to promote sustainable development, including, among others, through education for sustainable development and sustainable lifestyles, human rights, gender equality, promotion of a culture of peace and non-violence, global citizenship, and appreciation of cultural diversity and of culture’s contribution to sustainable development
Projects, Initiatives, and Activities Implemented by JSC "Kazakhtelecom"
  • Training events were conducted for the members of the Board of Directors to further enhance the quality of governance in the implementation of ESG standards.
Ensuring cities and communities are inclusive, safe, resilient and sustainable
Relevant SDG Tasks
4.4 By 2030, substantially increase the number of youth and adults who have relevant skills, including technical and vocational skills, for employment, decent jobs, and entrepreneurship
Projects, Initiatives, and Activities Implemented by JSC "Kazakhtelecom"
  • The opening of the Corporate University of JSC "Kazakhtelecom" aimed at cooperation with educational institutions and providing opportunities for students to undertake internships at the Company;
  • More than 23,521 employees have been trained in the following areas: Leadership Academy, EX Academy, HSE&ESG Academy, Service and Sales Academy, Technical Academy, IT Academy, Qazaq&English Academy, Financial Academy, Jas Academy.
Relevant SDG Tasks
4.7 By 2030, ensure that all learners acquire the knowledge and skills needed to promote sustainable development, including, among others, through education for sustainable development and sustainable lifestyles, human rights, gender equality, promotion of a culture of peace and non-violence, global citizenship, and appreciation of cultural diversity and of culture’s contribution to sustainable development
Projects, Initiatives, and Activities Implemented by JSC "Kazakhtelecom"
  • Training events were conducted for the members of the Board of Directors to further enhance the quality of governance in the implementation of ESG standards.
Ensuring the transition to sustainable consumption and production patterns
Relevant SDG Tasks
4.4 By 2030, substantially increase the number of youth and adults who have relevant skills, including technical and vocational skills, for employment, decent jobs, and entrepreneurship
Projects, Initiatives, and Activities Implemented by JSC "Kazakhtelecom"
  • The opening of the Corporate University of JSC "Kazakhtelecom" aimed at cooperation with educational institutions and providing opportunities for students to undertake internships at the Company;
  • More than 23,521 employees have been trained in the following areas: Leadership Academy, EX Academy, HSE&ESG Academy, Service and Sales Academy, Technical Academy, IT Academy, Qazaq&English Academy, Financial Academy, Jas Academy.
Relevant SDG Tasks
4.7 By 2030, ensure that all learners acquire the knowledge and skills needed to promote sustainable development, including, among others, through education for sustainable development and sustainable lifestyles, human rights, gender equality, promotion of a culture of peace and non-violence, global citizenship, and appreciation of cultural diversity and of culture’s contribution to sustainable development
Projects, Initiatives, and Activities Implemented by JSC "Kazakhtelecom"
  • Training events were conducted for the members of the Board of Directors to further enhance the quality of governance in the implementation of ESG standards.
Protecting and restoring terrestrial ecosystems and promoting their sustainable use, sustainable forest management, combating desertification, halting and reversing land degradation and halting biodiversity loss
Relevant SDG Tasks
4.4 By 2030, substantially increase the number of youth and adults who have relevant skills, including technical and vocational skills, for employment, decent jobs, and entrepreneurship
Projects, Initiatives, and Activities Implemented by JSC "Kazakhtelecom"
  • The opening of the Corporate University of JSC "Kazakhtelecom" aimed at cooperation with educational institutions and providing opportunities for students to undertake internships at the Company;
  • More than 23,521 employees have been trained in the following areas: Leadership Academy, EX Academy, HSE&ESG Academy, Service and Sales Academy, Technical Academy, IT Academy, Qazaq&English Academy, Financial Academy, Jas Academy.
Relevant SDG Tasks
4.7 By 2030, ensure that all learners acquire the knowledge and skills needed to promote sustainable development, including, among others, through education for sustainable development and sustainable lifestyles, human rights, gender equality, promotion of a culture of peace and non-violence, global citizenship, and appreciation of cultural diversity and of culture’s contribution to sustainable development
Projects, Initiatives, and Activities Implemented by JSC "Kazakhtelecom"
  • Training events were conducted for the members of the Board of Directors to further enhance the quality of governance in the implementation of ESG standards.
Promoting peaceful and inclusive societies for sustainable development, ensuring access to justice for all and building effective, accountable and participatory institutions at all levels
Relevant SDG Tasks
4.4 By 2030, substantially increase the number of youth and adults who have relevant skills, including technical and vocational skills, for employment, decent jobs, and entrepreneurship
Projects, Initiatives, and Activities Implemented by JSC "Kazakhtelecom"
  • The opening of the Corporate University of JSC "Kazakhtelecom" aimed at cooperation with educational institutions and providing opportunities for students to undertake internships at the Company;
  • More than 23,521 employees have been trained in the following areas: Leadership Academy, EX Academy, HSE&ESG Academy, Service and Sales Academy, Technical Academy, IT Academy, Qazaq&English Academy, Financial Academy, Jas Academy.
Relevant SDG Tasks
4.7 By 2030, ensure that all learners acquire the knowledge and skills needed to promote sustainable development, including, among others, through education for sustainable development and sustainable lifestyles, human rights, gender equality, promotion of a culture of peace and non-violence, global citizenship, and appreciation of cultural diversity and of culture’s contribution to sustainable development
Projects, Initiatives, and Activities Implemented by JSC "Kazakhtelecom"
  • Training events were conducted for the members of the Board of Directors to further enhance the quality of governance in the implementation of ESG standards.
Strengthening the means of implementation and revitalizing the Global Partnership for Sustainable Development
Relevant SDG Tasks
4.4 By 2030, substantially increase the number of youth and adults who have relevant skills, including technical and vocational skills, for employment, decent jobs, and entrepreneurship
Projects, Initiatives, and Activities Implemented by JSC "Kazakhtelecom"
  • The opening of the Corporate University of JSC "Kazakhtelecom" aimed at cooperation with educational institutions and providing opportunities for students to undertake internships at the Company;
  • More than 23,521 employees have been trained in the following areas: Leadership Academy, EX Academy, HSE&ESG Academy, Service and Sales Academy, Technical Academy, IT Academy, Qazaq&English Academy, Financial Academy, Jas Academy.
Relevant SDG Tasks
4.7 By 2030, ensure that all learners acquire the knowledge and skills needed to promote sustainable development, including, among others, through education for sustainable development and sustainable lifestyles, human rights, gender equality, promotion of a culture of peace and non-violence, global citizenship, and appreciation of cultural diversity and of culture’s contribution to sustainable development
Projects, Initiatives, and Activities Implemented by JSC "Kazakhtelecom"
  • Training events were conducted for the members of the Board of Directors to further enhance the quality of governance in the implementation of ESG standards.